Refund policy

Returns & Exchanges

Goods may be returned for a refund or exchange within 7 business days of receipt, provided that a copy of the invoice or shop receipt is included, the merchandise is unused, and in its original condition and packaging. There are certain orders we will not cancel; these are orders that include any customized items, please see below.

Which items cannot be returned or cancelled

All customized items (including masks, bags and garments) cannot be returned if ordered incorrectly. For example, a jacket that does not fit and has been customized with your name. 

Editing Orders

Orders that are being placed or already packed in our warehouse cannot be edited.

Return Shipping Charges

For all returns and exchanges, shipping charges, taxes, duties and related charges will be at buyer's expense. 

Return & Exchange Conditions

All returns must be unused, unstained, unscratched, undamaged and in the same condition as received by buyers on delivery. Invoices, reasons for returns and clear pictures must be sent to hello@bout15.com and approved by Bout15 Fencing via email.

Having any aforementioned condition may result in refusal of exchange or a restocking fee.

Refund processing

Normally processed within 10 working days.

Refund processing

Normally processed within 15 working days.